Here at Groschopp, one of our slogans is that we “deliver expert technical assistance, superior product performance, and over 70 years of quality-honed workmanship and industry experience.” However, those words aren’t just a slogan; we mean what we say. We’re very proud of our products and history, but having the ability to assist customers in their needs is another crucial piece to the puzzle. There are several areas we are intentional about that help set Groschopp apart from the competition.
For starters, working with our customers isn’t an afterthought. We understand that our work with customers is a continuous process that is never finished. Groschopp takes these things to heart as it’s at the core of what we do. It says it right in our Quality Commitment statement that we aim “to meet or exceed customer requirements and enhance customer satisfaction through continual improvement.”
When a customer contacts us, no matter the reason, they are taken seriously. We listen and do our best to figure out an appropriate next step forward. Just like there is no “one fractional horsepower motor size fits all” solution in manufacturing, there aren’t generic “one answer fits all” solutions for customer service. Each situation is unique, and this is where our expertise comes into play.
That being said, sometimes motors and gearmotors can be confusing. Sometimes things go wrong, or there are unforeseen circumstances. Although we have How To and How It Works blog posts and videos to try and explain some topics, we’re always happy to talk directly with you. You receive no-hassle returns if there ever is a problem. Go ahead and return your item if it is not working properly and we will evaluate it. If there was an error on our end, we will fix or replace the problem and send it back.
One of the benefits that you receive from working with Groschopp is that we don’t outsource customer service. When you call, we answer. We genuinely care about what we do at Groschopp and make it a priority to give you the best experience possible, because customer service counts.
